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Help

 This page is here to help you. It contains a list of Frequently Asked Questions.

Q. Where do you ship to?

A. At present, we only ship to addresses within the United Kingdom (Great Britain and Northern Ireland).


Q. How can I pay for my order?

A. We accept payment via PayPal only.


Q. How do I know which mask size to order?

A. We can provide you with a free sizer to help you decide which mask fits you.  Hans Rudolph masks sizes are not equivalent to masks you may be used to.  If in doubt about which size to choose, please contact us.  Our contact details can be found on the Contact Us page.


Q. Do you have a returns policy?

A. Yes, we have a returns policy.  You can read all details about our Terms and Conditions by accessing the Terms of Service link on the Check Out page.


Q. How do I know if I am VAT Exempt?

A. Our pricing listed on this online shop does not include VAT.  As most of our online customers qualify for an exemption from VAT, we display our prices excluding VAT where the exemption allows. You do not have to pay VAT if you are a UK resident and you can declare that you are chronically sick or disabled and are purchasing goods for personal use. 

Further information on VAT Exemption and Eligibility Criteria can be found  by visiting the HMRC website http://www.hmrc.gov.uk/